Shipping policy

Eva and Grace Vintage

Last updated: Thursday 12th March 2026

Thank you for shopping with Eva and Grace Vintage. The following Shipping Policy outlines how orders are processed and delivered.

Order Processing

Orders are typically processed and dispatched within 1–3 working days after payment has been received.

Orders placed on weekends or bank holidays will be processed on the next working day.

Once your order has been dispatched, you will receive a confirmation email if tracking is available.

UK Shipping

Orders within the United Kingdom are shipped using reliable postal services to ensure your jewellery arrives safely.

Estimated delivery times for UK orders are typically 2–5 working days, depending on the shipping service selected.

Please note that delivery times are estimates and may occasionally vary due to postal delays.

International Shipping

Eva and Grace Vintage plans to ship internationally to selected destinations.

International delivery times can vary depending on the destination country and customs processing. Typical delivery estimates range from 7–21 working days.

Customers are responsible for ensuring that their country allows the import of jewellery items.

Customs, Duties and Import Taxes

For international orders, customs duties, import taxes, or handling fees may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Eva and Grace Vintage is not responsible for delays caused by customs processing.

Incorrect Shipping Information

Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete.

Eva and Grace Vintage cannot be held responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Parcels

Once an order has been dispatched, it is in the care of the postal carrier.

While we will always do our best to assist if an issue arises, Eva and Grace Vintage cannot be held responsible for delays or losses caused by postal services.

If your order appears to be delayed or missing, please contact us and we will work with the shipping provider to investigate.

Damaged Items

If your item arrives damaged during shipping, please contact us on the day of delivery with photographs of the packaging and item so we can review the situation and assist.

Further information can be found in our Returns & Refund Policy.

Contact

If you have any questions regarding shipping or delivery, please contact us using the contact details provided on our website.