Terms of service

Terms of Service

Eva and Grace Vintage

Last updated: [Insert Date]

Welcome to Eva and Grace Vintage. These Terms of Service govern your use of our website and the purchase of products from us. By accessing our website and placing an order, you agree to be bound by these terms.

If you do not agree with these terms, please do not use this website.

1. About Us

Eva and Grace Vintage is a UK-based retailer specialising in vintage and pre-owned jewellery.

Throughout these terms, “we”, “us”, and “our” refer to Eva and Grace Vintage, and “you” refers to the customer using our website.

2. Product Information

We sell vintage and pre-owned jewellery, meaning many items will show signs of age and wear.

We make every effort to:

  • Accurately describe all items

  • Clearly photograph each piece

  • Disclose any noticeable faults or imperfections

All product photographs form part of the item description.

Due to variations in screen settings and lighting, colours and appearance may vary slightly from what is shown on your device.

If you require additional information about an item before purchasing, please contact us and we will be happy to assist.

3. Orders

When you place an order through our website, you are making an offer to purchase a product.

Orders are only confirmed once:

  • Payment has been successfully processed, and

  • You receive an order confirmation email.

We reserve the right to cancel orders in the event of:

  • Pricing errors

  • Product availability issues

  • Suspected fraudulent activity

If an order is cancelled after payment has been taken, a full refund will be issued.

4. Pricing

All prices listed on our website are in GBP (£) unless otherwise stated.

Prices may change at any time without prior notice.

For international orders, additional charges such as customs duties, taxes, or import fees may apply depending on your country. These charges are the responsibility of the customer.

5. Shipping

We aim to dispatch orders as quickly as possible after payment is received.

Shipping times may vary depending on your location and the shipping provider.

Once an order has been dispatched, Eva and Grace Vintage is not responsible for delays caused by postal services, customs processing, or other factors outside of our control.

Customers are responsible for ensuring that the shipping address provided at checkout is accurate.

6. Returns and Refunds

Please refer to our Returns & Refund Policy for full details.

In summary:

  • We do not accept returns for change of mind or incorrect sizing.

  • Returns are only accepted if an item arrives damaged or significantly not as described.

  • International returns may not be accepted.

Customers must contact us promptly if there is an issue with their order.

7. Vintage and Pre-Owned Condition

As all items sold by Eva and Grace Vintage are vintage or pre-owned, they may show natural signs of age or wear.

Minor imperfections that are consistent with vintage items should be expected and do not qualify as faults unless otherwise stated.

By purchasing from our website, you acknowledge and accept the nature of vintage goods.

8. Intellectual Property

All content on this website, including but not limited to:

  • Product images

  • Logos

  • Branding

  • Text and descriptions

is the property of Eva and Grace Vintage and may not be copied, reproduced, or used without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by UK law, Eva and Grace Vintage shall not be liable for:

  • Any indirect or consequential losses

  • Loss of business, revenue, or profit

  • Delays or failures caused by circumstances beyond our control

Nothing in these terms limits or excludes liability where it would be unlawful to do so under UK law.

10. Website Use

You agree not to use this website for any unlawful purpose or in a way that may harm the website, business, or other users.

We reserve the right to restrict or terminate access to the website if misuse is detected.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will take effect immediately once published on the website.

13. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes arising in connection with these terms shall be subject to the jurisdiction of the courts of England and Wales.

14. Contact

If you have any questions about these Terms of Service, please contact us through the contact details provided on our website.